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Delivery & Refund Policy



Shipping and Handling
  • All order(s) will be delivered via xxxxxxx courier service. Please allow 5-7 working days for us to process your order(s).
  • Delivery lead time will be 7-14 working days for Peninsular Malaysia and 14-30 working days for East Malaysia.
  • There will be no delivery during weekends and public holidays.
  • We currently shipping to Malaysia only. For International order please send in enquiry.

Shipping Rate - Domestic

Description First 2KG (RM) Subsequence KG (RM)
Peninsular Malaysia & East Malaysia 10.00 5.00


Return Policy
  • All products that are purchased from our e-store are not applicable for return/exchange except for damaged product(s), wrong product(s) delivered or selected item that was mention on the e-store.
  • To request for a return/replacement, you are required to send us an email or call us within 2 days after receipt of your order(s). Our customer service representative will guide you through.
  • We do not practice cash refund. All return(s) will be made in kind of the same value.
  • Any product(s) that has been consumed /used will not be entitled for return/exchange.
 
Cancellation
  • We will only accept order cancellation by email followed by phone call, if the order has not being processed yet.
  • We will only refund 80% of the total order amount.


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